The idea below is one of the many from our 2023 Occupant Experience Ideabook (which you can download here). Today's idea is from Saint-Gobain North America's Bob Panaro, Chief Operations Officer. He discusses the keys to having successful commercial spaces, but also successful employees.
Bob Panaro, Chief Operations Officer, Saint-Gobain North America
The Saint-Gobain Commercial Solutions Team helps our partners maximize the potential of people AND properties. The key to success is basing decisions on the occupant experience – what we call OX for short.
Some factors we keep in mind that you may want to consider:
Balance what looks good with something that also sounds good. Poor acoustics is the #1 complaint of underperforming spaces. Aesthetics are easy to visualize but be sure you also know what your soundscape is going to “look” like.
The least sustainable spaces are those that go unused. Ever wonder why nobody gathers in that nook with expensive furniture you were assured would be a “natural gathering area”? We find those spaces are victims of poor acoustics & temperature, glare, and even cultural expectations of what it may mean to others to gather like that. Know your needs, your culture, and work with partners to create practical, irresistible spaces.
“Build it and they will come” is not good enough. Build in flexibility, resilience, and durability as traditional maintenance won’t maximize the potential of your investment. Consider new models like JUUNOO’s circular economy partitions to flex with needs over time. And stay proactive with human-centric feedback like CrowdComfort.
To read more ideas from the 2023 Occupant Experience Ideabook, download here.