There are four main benefits we see with the integrations.
First, identification and resolution of issues occurs much faster. Employees are much more likely to report a request and we auto-route the request to the right facilities management teams with the information they need to resolve issues faster. All while not worrying about entering work order data.
Second, the data becomes more complete. Not only does the work order information sync automatically with the CMMS and/or IWMS but it includes more complete information. From pinpoint geo-location on the floor plan to photos of the issue, it provides a more complete work order record.
Third, employees are kept "in the know" on issues and are automatically asked for experience scores when a request has been resolved. We've seen submission rates of this survey of over 50%, which is high for the industry.
Fourth, we ensure duplicate issues are removed. As part of the submission process, occupants can confirm if their request is a current open request or a new issue. This significantly decreases duplicate work orders.